VII. Questions about the scope of services
1. What is the difference between Standard and Premium Dispatch?
With premium dispatch, we guarantee prioritized delivery, usually within a few minutes. When standard dispatch is concerned, your order is always processed after a premium order, provided there is one at the same time. In addition, at the end of your e‑mail you will find a notice that the mailing was performed with the help of myconvento.com.
2. What is the “pressbase” based on?
On an extended version of the „Stamm Impressum”, the most comprehensive media database in the German-speaking world on the one hand and on the „Topic Pro” topic database of the Mount Barley publishing house on the other. We can offer you the combination of these two established products exclusively. We herewith cover the DACH region completely.
3. Why are there fees for exporting the pressbase?
Usually it is not necessary to export data in myconvento. You can use all search data for your dispatch orders. You can then transfer important reactors to your individual database and process them further. The renunciation of the general export also offers a certain protection for the data owner and enables us to make you a very favorable offer. If you still want to export pressbase DACH data on a broad basis, you can extend your subscription by a small amount (50 Euros per month). But please note that external use is only permitted to provide business partners with a proof of activities in myconvento. The import of individual data sets from the pressbase into your own data within myconvento is of course possible at no extra charge.
4. What volume should I expect for data hosting?
Users who do not set up a mediacenter and do not integrate clipping scans usually get by with the standard volume of 1 GB. With media library and clippings, the customer database can grow to several GB over time. We charge 5 Euro per additional GB per month for data hosting. You can find information about your currently used volume on the start screen of myconvento. If you need a larger volume, we will be happy to submit you a special offer.
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